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greytip

browsers introBrowser trouble?
We can help!

If you’re not seeing what you expect on one of our pages, these quick fixes should get you back on track.

 

trash-iconEmpty Your Browser's Cache

Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser.

Note: If your browser version is not listed here, Google has more comprehensive instructions covering older versions of these browsers.

    1. ie logoYour browser's menu bar go to Tools → Internet Options → General → Browsing History → Delete...
    2. From this window delete the Temporary Internet Files.
    3. Close this window, then select OK before exiting the browser.
    1. firefox logo.fwIn your browser's menu bar, go to Tools → Clear Recent History.
    2. Under "Time Range to Clear" select "Everything."
    3. Expand the "Details" section and check "Cache."
    4. Click the "Clear Now" button.
    1. chrome logo.fwIn your browser's toolbar go to Tools → "Clear browsing data".
    2. Select the checkboxes for the types of information that you want to remove.
    3. Click "Clear browsing data."
    1. safari logo1.fwIn the Mac OS X menu bar, go to Safari → Empty Cache.
    2. There is no Step 2.


cookie iconRemove Stale Cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with our website, deleting your cookies will reset your preferences to their default values.

    1. ie logoIn your browser's menu bar, click on "Tools."
    2. Click "Internet Options..."
    3. Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
    4. Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
    5. Click "OK" to exit
  • firefox logo.fw

    1. In your browser's menu bar, click on "Tools."
    2. Click "Options..."
    3. Click on the "Privacy" tab.
    4. Click on "Show Cookies..."
    5. Depending on the products you use, look for cookies ending in basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
    6. Select them and click "Remove Cookie."
    7. Click "Close" to exit.
  • chrome logo.fw

    1. In your browser's toolbar go to Tools → Options → Under the Hood.
    2. Content settings in the "Privacy" section.
    3. On the "Cookies" tab, click Show cookies and other site data.
    4. Click Close for the Cookies and Other Data dialog when you're done.
  • safari logo1.fw

    1. In the Mac OS X menu bar, select "Safari."
    2. Click "Preferences..."
    3. On the "Security" tab, click "Show Cookies."
    4. Click on "Show Cookies..."
    5. Depending on the products you use, look for cookies ending in basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
    6. Select them and click "Remove."
    7. Click "Done."
    8. Close the Preferences box.


download iconMake Sure You're Browser Is Up-To-Date

browser versions 1


internet iconCheck Your Internet Connection

Can You Access Other Major Websites?

If you're having trouble accessing our website, try visiting GoogleYahoo, or Apple. If these sites fail, you may have a more serious connection issue — try our other connection tips below.

Assuming those major sites show up fine, it's time to verify whether other people can access our website. To look into that, have someone else on a different internet connection and computer try to visit our website.

Just you? The best explaination could be a DNS issue. DNS servers figure out how internet domain names (like azusapd.org) map to server IP addresses. Try switching to Google Public DNS or Open DNS to see if that resolves the issue.

Try Another Browser

Extensions or other software may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another browser like Chrome or Firefox.

Check Your Anti-virus And Firewall Settings

Still having issues no matter which browser you're using? Try disabling your anti-virus software — corrupt or partially-uninstalled software can break your access to the internet. Also try disabling your firewall temporarily to see if that helps.

If you continue experiencing issues even with anti-virus and firewall disabled, it's time to check your connection to the network.

On Wi-Fi? Make Sure You're Connected

Wireless hotspots are great, but they're not always reliable. If you're using wi-fi but having connection issues, start by verifying your connection to the base station. Are you connected to the base station you expect or did your computer pick up someone else's signal? Did you enter the correct password?

If you're on the correct base station and the password checks out, try looking into your signal strength. If it's relatively weak, try moving closer to the hotspot and try accessing the web again.

Good signal but still having issues? It may be time to restart the base station and try again in a few minutes.

Restart Your Modem And Router

When all else fails, it's time to check the hardware that connects you to the internet in the first place. If you can access the modem and the router, you'll need to disconnect them from their power source (the power button often just puts them in standby).

Once you've powered down the modem and router, wait 10-15 seconds, then plug the modem back in, followed by the router. Allow time for both to boot up and connect by watching the activity lights, then try connecting to the internet again on your computer.