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The Communications Center

Regardless of the time of day or night, or whether it's a weekend or holiday, Azusa Police Department dispatchers are on duty and are ready for your call for help.

A dispatcher monitors her consoleThe Azusa Police Department Communications Center is comprised of 10 public safety dispatchers who are led by the Communications Center Supervisor. On average, the dispatchers handle 120 calls for service on a daily basis, with an average call load of 55,000 calls received annually.

The dispatchers work various shifts to ensure there is 24 hour coverage, 365 days a week.  Dispatchers are required to attend a California POST Dispatch school in order to be hired, and frequent refresher training.

What Happens When You Dial 911

When you dial 911 in Azusa, it's the Azusa Police Department Communication's Center who receives the call. From there, the handling dispatcher will enter the appropriate information, and start getting help responding your way.

  • It is very important to give the dispatcher your address first, especially when calling from a cell phone as they do not provide your location. If the dispatcher does not know where you are, getting police to your location may be delayed.
  • It is also important to try and remain calm, speak clearly, and answer the questions that the dispatcher is asking you. Most times while the dispatcher is questioning you, the officers are already being sent to your location, but we still need to get as much information as we can from you.

If the call involves a fire or medical emergency, the dispatcher will transfer the call to the Los Angeles County Fire Department.

When To Call 911

  • You witness or are the victim of a crime
  • You or someone else is in danger
  • You see smoke or a fire
  • You witness or are involved in an accident
  • Someone needs medical attention
  • Whenever you need the immediate dispatch of police, fire or medical service

When You Call 911, You've Got Alot Of People Working For You

It's not just who you hear on the other end of the phone or who you see driving the police car who cares about you in an emergency.  Here's an example of a medical call and who's involved:

1 - The Azusa PD 911 Telephone operator - Takes your call
1 - The Azusa PD 911 Radio operator - Dispatches the police unit to your location
1 - The police officer assigned to the call
1 - The fire department telephone operator - Takes the call on behalf of the fire department
1 - The fire department radio operator - Dispatches the fire department paramedics
1 - The ambulance dispatcher - Dispatches the amubulance
6 - Fire fighters / paramedics
2 - Ambulance EMTs
2 - A Nurse and doctor at the hospital communicating with the paramedics at the scene

That's 16 people involved with your call working hard for you.  So please, call 911 only when you have a legitimate emergency. Do not call 911 for directions, movie times, or to complain about your fast food order.

More

Visit this page from a desktop or laptop computer to view frequently asked questions of our dispatchers.